DoniaHub
Return Policy
At DoniaHub, we provide high-quality digital solutions, including custom web and mobile development, software development, AI automation, ready-made digital products, source codes, and online courses.
Because digital products are intangible and custom development services involve dedicated time, resources, planning, and engineering work, our refund policy varies depending on the type of product or service purchased.
Please review this Refund Policy carefully before completing a purchase or starting a project.
1. Ready-Made Digital Products & Source Codes
General Policy
All sales of downloadable digital products are generally final and non-refundable once the product has been delivered or download/repository access has been provided.
This includes:
Scripts
Software templates
Source codes
UI kits
Website templates
Digital tools
Other downloadable digital assets
Technical Issues
If a purchased product has a verified technical issue, corrupted files, or does not function substantially as described on its product page, you must contact our support team within 5 business days of purchase.
Resolution Process
When a legitimate technical issue is reported, we will first attempt to:
Troubleshoot and resolve the issue
Provide technical guidance
Provide an updated version
Fix the affected files
Provide an alternative working version where appropriate
If our technical team confirms that the issue cannot reasonably be resolved or that the product materially differs from its published description, DoniaHub may review the case for an appropriate resolution.
Any exception outside the standard policy will be evaluated on a case-by-case basis.
2. Online Courses & Educational Materials
General Policy
Course purchases and educational subscriptions provide access to proprietary videos, tutorials, curriculum, source files, and other learning materials.
Because access may be provided immediately after purchase, course purchases are generally non-refundable once course materials have been accessed or viewed.
Technical Access Issues
If you experience a persistent technical issue that prevents you from accessing your purchased course and our support team is unable to restore access within a reasonable period, we may review your account for an alternative solution, such as:
Restored access
Extended access
Course credit
Another appropriate adjustment
Account & Content Violations
Refunds or account adjustments may not be available where a user is found to have:
Shared their account
Shared course credentials
Recorded or redistributed course content
Resold educational materials
Violated our platform rules
3. Custom Agency Services & Development Projects
For custom web development, mobile applications, software development, and AI automation projects, payments are generally handled according to the agreed project scope and milestones.
Milestone Payments
Custom development requires dedicated:
Engineering time
Project planning
Development resources
Infrastructure
Testing and quality assurance
Payments made toward an agreed milestone, initial deposit, or development phase are generally non-refundable once work on that phase has started, as the associated resources and engineering time have already been committed.
Project Cancellation
If a client requests cancellation before the agreed development work has started, any unused portion of an advance payment may be reviewed for a possible refund or project credit.
Any applicable discovery, consultation, planning, administrative, or other completed service costs may be deducted.
Revisions & Quality Issues
During active development, concerns regarding:
Design
Features
Functionality
Project requirements
Implementation
should normally be handled through the agreed feedback, testing, and revision process rather than through cancellation or payment disputes.
The applicable project agreement will determine the specific revision and acceptance process.
4. Exceptional Circumstances & Payment Issues
Duplicate Payments
If a technical or billing error results in the same order or service being charged more than once, the duplicate transaction will be reviewed and, once verified, the duplicate amount will be refunded.
Unauthorized Transactions
If you believe an unauthorized transaction has been made through your account, please contact:
DoniaHub Support immediately
Your bank, card provider, or payment provider
We may request transaction information to verify and investigate the claim.
Case-by-Case Review
Requests that fall outside the situations specifically described in this Refund Policy may be reviewed by DoniaHub management on a case-by-case basis.
Any refund, credit, or partial adjustment outside an explicit billing or technical error is subject to review and approval.
5. How to Submit a Refund or Support Request
If you believe you have a valid technical or billing issue, please contact our support team as soon as possible.
When submitting your request, please provide:
Your registered account email
Order or transaction ID
Product or service name
Date of purchase
A clear description of the issue
Screenshots, error messages, or logs where applicable
For digital product technical issues, requests should generally be submitted within 5 business days of purchase.
Our technical or billing team may require approximately 3–5 business days to review the case and provide a response.
6. Refund Processing
When a refund is approved, it will normally be processed through the original payment method where possible.
The time required for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution involved.
7. Policy Updates
DoniaHub may update or modify this Refund Policy from time to time to reflect changes in our products, services, payment processes, or operational requirements.
Any changes will become effective when the revised policy is published on this page.
The Last Updated date will also be updated whenever significant changes are made.
We recommend reviewing this page before making future purchases.
8. Contact Us
If you have questions, concerns, or need assistance regarding this Refund Policy, please contact our support team.
Company: DoniaHub
Email: support@doniahub.cc
Website: doniahub.com
We are happy to review legitimate technical and billing concerns and help find an appropriate solution whenever possible.
